The following terms and conditions (these “Terms of Service”), govern your access to and use of the Quilance website, including any content, functionality and services offered on or through www.quilance.com (the “Site”), by Bilsmore Joarth a registered entity under applicable laws of the Federal Republic of Nigeria as applicable and herein referred to as (collectively, “Quilance” “we” or “us”).
This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements under the laws of Nigeria or any applicable international law or jurisdiction.. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available via mail, if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by visiting our Contact Page or email [email protected]
Employers are also known as clients, they purchase services on Quilance.
Freelancers provide services for employers or clients to purchase.
Custom Offers are exclusive proposals that a freelancer can create in response to specific requirements of an employer.
Custom Orders are requests made by an employer to receive a Custom Offer from an employer.
Disputes are disagreements experienced during an order between a client and freelancer on Quilance.
Quilance Balance is the aggregated amount of your Revenue as a freelance and/or returned payments from cancelled orders as a Employer.
Quilance Credits are credits that Quilance may provide users to be used only for purchases on Quilance, subject to these Terms of Service or any other applicable laws and/or terms.
Task Extras are additional services offered on top of the Freelancer’s Task for an additional price defined by the Freelancer.
Tasks are services offered on Quilance.
Order Page is where freelancers and Employers communicate with each other in connection with an ordered Task.
Orders are the formal agreement between a Employer and Freelancer after a purchase was made from the Freelancer’s Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Freelancers in connection with the Quilance platform, including with respect to collection of funds from Buyers in connection with the purchase of services and tasks, remittance and withdrawal of funds to Freelancers in connection with completed tasks, and the holding of funds in connection with Quilance Balances.
Revenue is the money that Freelancers earn from completed orders and can either withdraw or use to purchase tasks on Quilance, subject to these Terms.
Overview (Main terms, in a nutshell)
Shipping Physical Deliverables
Some of the services on Quilance may be delivered physically (Literature, Book of Accounts etc.). For these types of Tasks, Freelancers may decide to add shipping charges. Freelancers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
Disputes and Cancellations
We encourage our Buyers and Freelancers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Quilance’s Customer Support department for assistance.
User Conduct and Protection
Quilance enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Quilance reflect the diversity of an expanding Task economy. Members of the Quilance community communicate and engage through orders, social media, and on Quilance’s Community Forums.
Quilance maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Quilance. This section relates to the expected conduct users should adhere to while interacting with each other on Quilance.
To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team.
Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Freelancer statuses or becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography – Quilance does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language – Communication on Quilance should be friendly, constructive, and professional. Quilance condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam – Quilance takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Tasks or orders.
Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Freelancers further confirm that whatever information they receive from the Employer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Employer. Any users who engage and communicate off Quilance will not be protected by our Terms of Service.
Authentic Quilance Profile – You may not create a false identity on Quilance, misrepresent your identity, create a Quilance profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Quilance reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
Intellectual Property Claims – Quilance will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed.
Fraud / Unlawful Use – You may not use Quilance for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Quilance community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Quilance’s Terms of Service is cause for permanent suspension of all accounts.
Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Quilance. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts – You may not buy or sell Quilance accounts.
The Site, including its general layout, design and content, is exclusively owned by Quilance and protected by copyright and trademarks. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.
User Generated Content
User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to Quilance by our users (Buyers and Freelancers) is User Generated Content. Quilance does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, Quilance is not responsible for the content, quality or the level of service provided by the Freelancers. We provide no warranty with respect to the Tasks, their delivery, and any communications between Buyers and Freelancers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Tasks service offers.
By offering a service, the Freelancer undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on Quilance. Freelancers advertising their Task online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Task and may lead to the suspension of Freelancer’s account.
Ownership and limitations: Unless clearly stated otherwise on the Freelancer’s Task page/description, when the work is delivered, and subject to payment, the Employer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the Freelancer, and the Freelancer waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the relevant Copyright laws. In the event the delivered work does not meet the requirements of work-for-hire or when the Copyright laws does not apply, the Freelancer expressly agrees to assign to Employer the copyright in the delivered work. All transfer and assignment of intellectual property to Employer shall be subject to full payment for the Task and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work shall be the exclusive property of Employer, and Freelancer assigns all rights, title and interest in the delivered work.
Freelancers further confirm that whatever information they receive from the Employer, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the Employer.
Freelancers will not keep any of the Employer’s work, files, information, derivatives or whatsoever on completion of the work done and consummation of the transaction after a reasonable period of time.
Furthermore, users (both Employers and Freelancers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Quilance, including Task texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Quilance for no consideration for marketing and/or other purposes.
Disclaimer of Warranties
Your use of the site, its content and any services or items obtained through the website is at your own risk. The site, its content and any services or items obtained through the website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither Quilance nor any person associated with Quilance makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the website.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
This service may contain translations powered by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.
The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the website, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.
The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which is the official version.
Limitation on Liability
In no event will Quilance, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
In accepting liability as the limited authorized payment collection agent of freelancer, Quilance and its affiliates assume no liability for any acts or omissions of freelancer.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Welcome to Quilance!
We know you have skills, and what we do is to match interested participants with those skills. We believe in creating value added opportunities. So once again, welcome to the team